Transforming Energy into Human Potential - (a video) from Pacific Bitcoin
TL;DR: CEO of Penguin Group Björn Schmidtke and Delia Garcete took the stage to talk about their mission of increasing human potential in Paraguay via Bitcoin mining and education.
Hey Bitcoiners,
At the Pacific Bitcoin Festival 2023, Penguin Group CEO Björn Schmidtke and Delia Garcete shared their mission to enhance human potential in Paraguay through Bitcoin mining and education.
They advocate for the use of clean energy for sustainable Bitcoin mining, fostering economic growth while also providing education to empower locals in the Bitcoin industry.
Enjoy!
Tick tock next block,
Cory Klippsten
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The Company
Swan is a leading Bitcoin-only financial services company supporting individuals and companies throughout their Bitcoin journey. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.
The Role
We are looking for a Bitcoin Adoption Specialist to join our front line Client Services team. You will begin your time at Swan supporting our clients needs across our current product offerings. You will be laser focused on doing what’s good for Bitcoin and Bitcoiners, helping new Swans with every step on their journey into the future of money. As a bitcoin Adoption Specialist, you will be the first point of contact for many Bitcoiners as they onboard and adopt our newest product, Swan Vault.
Swan Vault is Swan’s custody product that will help our clients take control of their private keys in a safe and secure way. You will help develop a robust onboarding and servicing experience for our clients.
Your responsibilities
Learn and service Swan clients across all of its existing products
Become the de-facto expert for all things Swan Vault, from onboarding to triaging issues and providing product suggestions
Provide advice to customers on using Swan, Swan Vault, and Bitcoin in general
Work with personal, business, and private clients to successfully onboard them to our Vault product
Help educate new Bitcoiners on the importance of Bitcoin, Bitcoin custody, and why only Bitcoin is important
Triage customers needs on a variety of questions and provide a world-class client experience
Understanding requirements for onboarding different entity types and continuously seeking to improve requirements over time
Work to coordinate platform-wide improvements with our internal teams and onboarding partners for Swan
Answer customer questions via email, phone, and video call
Resolve questions and complaints and work with our engineers to follow up on technical issues
Provide advice to customers on using Swan Bitcoin, Swan Vault, and Bitcoin in general
Write and edit FAQs as needed
Answer basic questions about Swan, Swan Vault, and Bitcoin for users on social media
Assist our marketing team with onboarding new users
Occasional weekend work
Skills and experience that will help you succeed
Strong understanding of Bitcoin and the difference between Bitcoin and “crypto”. We hire Bitcoiners, not crypto-enthusiasts. You should be excited to talk about Bitcoin, A LOT!
3+ years studying Bitcoin deeply (aka ‘down the rabbit hole’) with personal experience purchasing Bitcoin, self-custody, cold storage, etc
Expert understanding of various custodial options for Bitcoin and other technical concepts
Experience in customer service
Familiarity with ZenDesk
Excellent oral and written communication skills with business writing experience
Experience breaking down complex topics into easy to understand steps for customers
Experience working independently as well as within small teams
Experience learning and adopting high-volume, repeatable processes
Fluent in written and spoken English
US timezones only
Here's a bit about our culture
We’re a growing team: Fully distributed across the world, Slack and Huddles are huge here.
We’re very flat: Leadership is desired and encouraged; we hire people who care about and use the product they are working on.
We’re Bitcoiners: We find solutions that encourage Bitcoin principles. We are often involved in the Bitcoin community through writing, podcasts, conferences, open source projects, and time spent on Twitter to help educate the masses. We love Bitcoin, and it comes through in our daily chats, meetings, and actions.
Join us, become a Swan!
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Event of the Day
Pacific Bitcoin 2024
Santa Monica, California
Early Bird Special
We’re already gearing up for the 2024 festival during what is sure to be an exciting year ahead for Bitcoin.
A limited supply of early bird tickets for Pacific Bitcoin 2024 are now on sale. These are the lowest prices we will offer and are fully refundable until February 1, 2024.
Thank you,
Swan Team
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