TD₿: The Bitcoin Wiki (a whole site) by The Bitcoin Community
TL;DR: Since 2010, members of the Bitcoin community have been maintaining a wiki meant to explain Bitcoin and answer many beginner and advanced questions.
Hey Bitcoiners,
You may not know it, but there’s an entire Wiki site maintained by bitcoiners dating all the way back to April, 2010. It recently marked its 13th birthday. It’s got lots of rabbit holes to go down, like FAQs, explanations of the principles of bitcoin, why it exists and plenty more. Take a look, and then maybe bookmark it.
Enjoy!
Tick tock next block,
Cory Klippsten
Sign up for Swan and receive $10 in free bitcoin today.
Quote of the Day
“Bitcoin is a way to start and fight a political revolution without shooting any bullet and without casting any vote.” — Giacomo Zucco
Job of the Day
Head of Client Services — Swan Bitcoin
The Role
Swan is looking for a new Head of Client Services. If you are a Bitcoiner, this is your chance to contribute daily to the mission of Bitcoin adoption in a tangible way. You will manage the team that helps people and entities adopt bitcoin and increase their exposure to bitcoin through their investment portfolios, treasury accounts, retirement accounts, etc. This is a highly visible and rewarding leadership role that will manage a high performing + growing team.
Your responsibilities
Deliver a best-in-class client experience to our clients and prospects
Represent Swan, our services, and our culture in a high-quality way by:
Answering questions and inquiries in Zendesk via email, phone, Zoom, and chat
Resolving the most challenging questions and complaints
Troubleshooting technical/platform issues with internal teams and third-party partners
Identify recurring issues and work with the Product team to define functional requirements to improve client experience
Triage and prioritize both short-term and long-term opportunities to continuously upgrade our products and services
Answer questions and escalations on social media and review sites e.g., Twitter, Telegram, Trustpilot, App stores, etc
Organize and improve our FAQs, chatbot, and ticket routing
Act as a connective link between Product, Engineering, Risk and Operations teams and continuously drive improvement in Client Service quality and client experience
Support and coordinate external communication with our Marketing and Media teams
Mentor, train, and hire new Client Services agents
Design systems and infrastructure to scale our Client Services operations
Develop scalable onboarding processes for leads generated by Social Media and other teams at Swan
Develop data-driven insights on Client Service performance, including owning and reporting on key performance metrics on Zendesk and other platforms
Skills and experience that will help you succeed
2+ years managing a customer-facing technical support team (ideally for a fintech, SaaS, or other fast-growing business)
3+ years of Zendesk experience
6-8 years of customer service experience
Strong understanding of Bitcoin and the difference between Bitcoin and “Crypto”. We hire Bitcoiners, not crypto-enthusiasts. You should be excited to talk about Bitcoin, A LOT!
2+ years studying Bitcoin deeply (aka ‘down the rabbit hole’) with personal experience purchasing Bitcoin, self-custody, cold storage, etc.
Fast internet access and a stable workspace
Ability to work during US business hours
Not your particular skill set? Check out all the Bitcoin Jobs at bitcoinerjobs.com.
Event of the Day
Bit Block Boom — Austin, Texas. August 24th, 25th, 26th, and 27th, 2023.
Network with fellow Bitcoiners i
This is not a Shit-coin, NFT, or Blockchain event. We talk about Bitcoin, Bitcoin, and more Bitcoin.
Keep an eye on the schedule here => https://bitblockboom.com/program/
Speakers
PARKER LEWIS – DHRUV BANSAL – BEAUTYON – JAMESON LOPP – PRESTON PYSH – ADAM CURRY – CHARLENE FADIREPO – GUY SWANN – JIMMY SONG – MARTY BENT – MATT ODELL – NIK BHATIA – PIERRE ROCHARD – GARY A. LELAND
Not in town for this? Check out all the Bitcoin events at bitcoinerevents.com.
Meme of the Day
