TD₿: Swan Bitcoin Unveils Mining Unit (a Swan Signal blog post) - from the entire Swan Team
TL;DR: Swan is proud to be hashing!
Hey Bitcoiners,
Today, we announced Swan Mining, a division of Swan Institutional. Beginning operations in the Summer of 2023, Swan Mining already supplies 4.5 exahash to the Bitcoin network.
** Around 1 of every 100 Bitcoin mined globally is mined by Swan.
Bitcoin mining secures the Bitcoin network while supporting the expansion of energy production and stabilization of electrical grids.
Swan Mining has purchased and taken delivery of mining equipment that will bring its total capacity to more than 8 exahash, expecting full deployment by March. Swan has mined more than 750 Bitcoin.
Tick tock next block,
Cory Klippsten
The Daily Bitcoiner is Powered by Marathon Digital Holdings - setting the pace for the Bitcoin mining industry.
Sign up for Swan and receive $10 in free Bitcoin today.
Welcome to Bitcoin: 101 Series
Swan understands that learning about Bitcoin can be daunting, and articulating its concepts to your loved ones can often appear like an insurmountable task. So, we created this free 1-hour Welcome to Bitcoin: 101 Series. It’s the best way to orange-pill your friends and family members this holiday season.
With host Natalie Burnell, you’ll learn the many ways Bitcoin can benefit you, such as:
Inflation Protection: Protect your savings from inflation and manipulation.
Investment Opportunity: Potential for substantial returns driven by its scarcity and growing adoption.
Prosperous Future: Decentralized money that serves as a store of value for your hard-earned wealth.
Help kickstart your loved ones Bitcoin journey today!
Quote of the Day
“The return of money is more important than the return on money.”
- Steff
Job of the Day
The Company
Swan is a leading Bitcoin-only financial services company supporting individuals and companies throughout their Bitcoin journey. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.
The Role
Swan is looking for a new Head of Client Services. If you are a Bitcoiner, this is your chance to contribute daily to the mission of Bitcoin adoption in a tangible way. You will manage the team that helps people and entities adopt Bitcoin and increase their exposure to Bitcoin through their investment portfolios, treasury accounts, retirement accounts, etc. This is a highly visible and rewarding leadership role that will manage a high performing + growing team.
Your responsibilities
Represent Swan, our services, and our culture in a high-quality way by:
Deliver a best-in-class client experience to our clients and prospects
Answer questions and inquiries in Zendesk via email, phone, Zoom, and chat
Resolve the most challenging questions and complaints
Troubleshoot technical/platform issues with internal teams and third-party partners
Identify recurring issues and work with the Product team to define functional requirements to improve client experience
Triage and prioritize both short-term and long-term opportunities to continuously upgrade our products and services
Answer questions and escalations on social media and review sites e.g., Twitter, Telegram, Trustpilot, App stores, etc
Organize and improve our FAQs, chatbot, and ticket routing
Act as a communicative link between Product, Engineering, Risk and Operations teams and continuously drive improvement in Client Service quality and client experience
Support and coordinate external communication with our Marketing and Media teams
Hire, mentor, train, and hire new Client Services agents
Partner with product and engineering to escalate bugs and drive improvements on internal tooling systems to scale our Client Services operations
Implement 7 days a week coverage strategy so Swan customers are get their questions answered
Develop scalable onboarding processes for leads generated by Social Media and other teams at Swan
Develop data-driven insights on Client Service performance, including owning and reporting on key performance metrics on Zendesk and other platforms
Skills and experience that will help you succeed
2+ years managing a customer-facing technical support team (ideally for a fintech, SaaS, or other fast-growing business)
2+ years of managing a Zendesk instance required. A strong technical, data structuring, and operational knowledge is critical including all functions Chat, Guide, Explore, and Support.
6-8 years of customer service experience
Strong understanding of Bitcoin and the difference between Bitcoin and “Crypto”. We hire Bitcoiners, not crypto-enthusiasts. You should be excited to talk about Bitcoin, A LOT!
2+ years studying Bitcoin deeply (aka ‘down the rabbit hole’) with personal experience purchasing Bitcoin, self-custody, cold storage, etc.
Fast internet access and a stable workspace
Ability to work during U.S. business hours
Here's a bit about our culture
We’re a growing team: Fully distributed across the world, Slack and Huddles are huge here.
We’re very flat: Leadership is desired and encouraged; we hire people who care about and use the product they are working on.
We’re Bitcoiners: We find solutions that encourage Bitcoin principles. We are often involved in the Bitcoin community through writing, podcasts, conferences, open source projects, and time spent on Twitter to help educate the masses. We love Bitcoin, and it comes through in our daily chats, meetings, and actions.
Join us, become a Swan!
Not your particular skill set? Check out all the Bitcoin Jobs at bitcoinerjobs.com.
Event of the Day
Adopting Bitcoin 2024 — January 26-28, 2024
Cape Town International Convention Centre
Cape Town, South Africa
Join Adopting Bitcoin for an exciting event in the breathtaking city of Cape Town, South Africa, to explore the unique overlap between Bitcoin and the Parallel Institutions currently being built and deployed here.
Local and international speakers will discuss the latest in Bitcoin development, within the context of real-world parallel economies and institutions.
Speakers include:
Anita Posch, Bitcoin For Fairness
Bheki Mahlobo, Market Analyst , ETM Analytics
Carel van Vyk, Director, Crypto Convert
Craig Raw, Founder & Developer, Sparrow Wallet
Hermann Buhr Vivier, Founder, Bitcoin Ekasi
Kgothatso Ngako, Machankura
Oscar Lafarga, Fedi
Russell Lamberti, Director, Sakeliga
Steven Hanauer, Finance Lead, Bitrefill
Zakhele Mthembu, Free Market Foundation
Not in town for this? Check out all the Bitcoin events at bitcoinerevents.com.
Meme of the Day
