TD₿: Bitcoin Price Discovery (a short video) featuring Max Keiser
TL;DR: Max Keiser talks about the financial and social revolutions happening to individuals due to saving in Bitcoin.
Hey Bitcoiners,
Enjoy this short five minute clip of Max Keiser responding to Robert Breedlove on the “What Is Money?” show.
Enjoy!
Tick tock next block,
Cory Klippsten
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Quote of the Day
“Bitcoin is a device for transferring wealth from the impatient to the patient.” —Stephan Livera
Job of the Day
Head of Client Services — Swan Bitcoin
The Role
Swan is looking for a new Head of Client Services. If you are a Bitcoiner, this is your chance to contribute daily to the mission of Bitcoin adoption in a tangible way. You will manage the team that helps people and entities adopt bitcoin and increase their exposure to bitcoin through their investment portfolios, treasury accounts, retirement accounts, etc. This is a highly visible and rewarding leadership role that will manage a high performing + growing team.
Your responsibilities
Deliver a best-in-class client experience to our clients and prospects
Represent Swan, our services, and our culture in a high-quality way by:
Answering questions and inquiries in Zendesk via email, phone, Zoom, and chat
Resolving the most challenging questions and complaints
Troubleshooting technical/platform issues with internal teams and third-party partners
Identify recurring issues and work with the Product team to define functional requirements to improve client experience
Triage and prioritize both short-term and long-term opportunities to continuously upgrade our products and services
Answer questions and escalations on social media and review sites e.g., Twitter, Telegram, Trustpilot, App stores, etc
Organize and improve our FAQs, chatbot, and ticket routing
Act as a connective link between Product, Engineering, Risk and Operations teams and continuously drive improvement in Client Service quality and client experience
Support and coordinate external communication with our Marketing and Media teams
Mentor, train, and hire new Client Services agents
Design systems and infrastructure to scale our Client Services operations
Develop scalable onboarding processes for leads generated by Social Media and other teams at Swan
Develop data-driven insights on Client Service performance, including owning and reporting on key performance metrics on Zendesk and other platforms
Skills and experience that will help you succeed
2+ years managing a customer-facing technical support team (ideally for a fintech, SaaS, or other fast-growing business)
3+ years of Zendesk experience
6-8 years of customer service experience
Strong understanding of Bitcoin and the difference between Bitcoin and “Crypto”. We hire Bitcoiners, not crypto-enthusiasts. You should be excited to talk about Bitcoin, A LOT!
2+ years studying Bitcoin deeply (aka ‘down the rabbit hole’) with personal experience purchasing Bitcoin, self-custody, cold storage, etc.
Fast internet access and a stable workspace
Ability to work during US business hours
Not your particular skill set? Check out all the Bitcoin Jobs at bitcoinerjobs.com.
Event of the Day
Bitcoin Cocktail Party 2023
May 16 @ 5:00 pm - 9:00 pm
The 2nd Annual Pre-Conference Bitcoin Cocktail Party is on for TUESDAY night! Mix and mingle with your favorite Bitcoiners over handmade cocktails in a swanky underground club, recognized as one of the Top Ten Hotel Bars in the World. Travel back to the 1920’s, enjoy handmade cocktails on leather sofas, and nibble on a charcuterie spread with Italian bites (included with ticket).
Co-hosts include Neil Jacobs, Dusty Daemon, Nico, Dread, MaruMover, Shelly Leggit, Mel, Shay Coker, Jessica Hodlr, Anna Atlas, and others to be announced!
This event is for Bitcoiners by Bitcoiners and all proceeds over cost go to Bitcoin charities. Cocktail attire encouraged. We expect the party to sell out like last year. Shhhh.
Not in town for this? Check out all the Bitcoin events at bitcoinerevents.com.
Meme of the Day
