TD₿: Bitcoin Is Perfect for Rural America (an Article) by Hongumart
TL;DR: The value and economic opportunities that Bitcoin presents are ideal for the diverse, dynamic, rural regions of the U.S.
Hey Bitcoiners,
I’m reading so many articles lately about how Bitcoin benefits some hard-working, honest group of people, somewhere in the world. Today, I’m sharing one on how well Bitcoin fits with and supports the goals of rural Americans. More of these types of articles to come. Let’s go.
Enjoy!
Tick tock next block,
Cory Klippsten
Sign up for Swan and receive $10 in free bitcoin today.
Quote of the Day
“The genesis behind so many of the whitepapers and the ICOs and all of this stuff is not understanding proof-of-work; not appreciating proof-of-work.” — Ryan Gentry
Video Short of the Day
Job of the Day
Head of Client Services — Swan Bitcoin
The Role
Swan is looking for a new Head of Client Services. If you are a Bitcoiner, this is your chance to contribute daily to the mission of Bitcoin adoption in a tangible way. You will manage the team that helps people and entities adopt bitcoin and increase their exposure to bitcoin through their investment portfolios, treasury accounts, retirement accounts, etc. This is a highly visible and rewarding leadership role that will manage a high performing + growing team.
Your responsibilities
Deliver a best-in-class client experience to our clients and prospects
Represent Swan, our services, and our culture in a high-quality way by:
Answering questions and inquiries in Zendesk via email, phone, Zoom, and chat
Resolving the most challenging questions and complaints
Troubleshooting technical/platform issues with internal teams and third-party partners
Identify recurring issues and work with the Product team to define functional requirements to improve client experience
Triage and prioritize both short-term and long-term opportunities to continuously upgrade our products and services
Answer questions and escalations on social media and review sites e.g., Twitter, Telegram, Trustpilot, App stores, etc
Organize and improve our FAQs, chatbot, and ticket routing
Act as a connective link between Product, Engineering, Risk and Operations teams and continuously drive improvement in Client Service quality and client experience
Support and coordinate external communication with our Marketing and Media teams
Mentor, train, and hire new Client Services agents
Design systems and infrastructure to scale our Client Services operations
Develop scalable onboarding processes for leads generated by Social Media and other teams at Swan
Develop data-driven insights on Client Service performance, including owning and reporting on key performance metrics on Zendesk and other platforms
Skills and experience that will help you succeed
2+ years managing a customer-facing technical support team (ideally for a fintech, SaaS, or other fast-growing business)
3+ years of Zendesk experience
6-8 years of customer service experience
Strong understanding of Bitcoin and the difference between Bitcoin and “Crypto”. We hire Bitcoiners, not crypto-enthusiasts. You should be excited to talk about Bitcoin, A LOT!
2+ years studying Bitcoin deeply (aka ‘down the rabbit hole’) with personal experience purchasing Bitcoin, self-custody, cold storage, etc.
Fast internet access and a stable workspace
Ability to work during US business hours
Not your particular skill set? Check out all the Bitcoin Jobs at bitcoinerjobs.com.
Event of the Day
Bitcoin & The Future of Money
with Nik Bhatia
April 29 @ 9:00 am - 4:00 pm
Join Nik Bhatia, #1 best-selling author and adjunct professor at USC Marshall School of Business, for a one-of-a-kind six-hour bitcoin education summit. Attendance is limited to 40 students to ensure a fully interactive classroom experience.
Learning Objectives
WHERE bitcoin came from and how it is changing the world
WHAT bitcoin is and how it works
WHY bitcoin is a monetary and cultural phenomenon
UNDERSTAND the history and future of money
HOW you can leverage bitcoin in your portfolio
Agenda
9:00am – 12:00pm
Bitcoin’s origin and history
How bitcoin works
Bitcoin mining and economics
How to use bitcoin
Why money evolves in layers
Why bitcoin is positioned as a first-layer money
12:00pm – 1:00pm – Lunch Break
1:00pm – 4:00pm
Bitcoin versus Crypto
Bitcoin versus Ethereum
The importance of Lightning Network
How to value bitcoin
Stablecoins and Central Bank Digital Currencies (CBDCs)
The future of money
Price
$250/attendee
Not in town for this? Check out all the Bitcoin events at bitcoinerevents.com.
Meme of the Day
Another kind of 'gift' sent to Barbara, to understand Bitcoin... ;-)